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Authority does not decide: complaint in driving licence proceedings

Austrian driving licence authority does not decide? Review the application, decision period, authority fault and complaint under VwGVG.

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BRANDAUER Rechtsanwälte

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Every matter is handled by a coordinated team of lawyers, legal staff and specialists. In driving licence cases we look at the file, deadlines and commercial consequences together.

1 August 2026, Mag. Bernhard Brandauer, Rechtsanwalt

If the Austrian driving licence authority does not decide an application, continued waiting is not always the only option. A complaint over failure to decide can bring a breach of the authority’s duty to decide before the administrative court.

Before filing, the application, date of receipt, applicable decision period, requests for further material and the course of the proceedings must be documented. Use the document check to prepare the file for prompt legal review.

The duty to decide requires an application seeking a decision

Under section 73(1) AVG, authorities must decide applications by parties without unnecessary delay. Unless another statutory period applies, the decision must be issued no later than six months after receipt of the application. For a failure to decide complaint, section 8(1) VwGVG likewise refers to receipt of an application seeking a decision by the correct filing office.

A request for an appointment, a telephone enquiry or a request for general information is not automatically such an application. Keep the complete submission, every enclosure and proof of receipt. Those records are needed to identify which authority was asked to make which specific decision.

Three procedural situations

Distinguish processing time, missing material and failure to decide

Not every lengthy proceeding meets the requirements for a complaint. The file status determines the next review step.

Match the procedural situation with the required review
Situation What to review Typical risk
The application and receipt are not fully documented Keep the application, correct filing office, enclosures and proof of receipt Calculating a decision period from an assumed date
The authority requests documents or cooperation Organise the request, response, proof of transmission and later action in the file Assuming authority fault while the procedural status remains unclear
The applicable period may have expired Review any special period, the course of the case and predominant authority fault Filing a complaint without a reliable chronology

The specific application, proof of receipt, any special rules and the complete authority file remain decisive.

Six months is only the statutory starting point

Section 8(1) VwGVG states six months where legislation does not provide a shorter or longer decision period. Time starts when the application seeking a decision is received by the office where it had to be filed. A wrong addressee, several different submissions or an unclear application can materially change the review.

Do not rely solely on the sending date or a generic online calculation. Record the recipient, receipt date, subject, enclosures and file number for every submission. Then determine whether a special rule applies to the particular driving licence application.

The delay must be predominantly attributable to the authority

Expiry of a period is not sufficient in every case. Under section 8(1) VwGVG, the complaint must be dismissed if the delay is not predominantly due to fault of the authority. Requests for documents, appointment offers, assessment instructions, the party’s responses and outstanding records therefore belong in one chronology.

Legal assessment should not be replaced by allegations. The relevant questions are which procedural steps were necessary, who took them when and whether the authority conducted the case without unnecessary delay. The article on file inspection in driving licence proceedings explains which parts of the authority file may be important.

The complaint must substantiate the authority and expiry

For a failure to decide complaint, section 9(5) VwGVG requires in particular the authority whose decision was sought to be identified. It must also be substantiated that the period under section 8(1) VwGVG has expired. Merely saying that the proceeding has taken a long time is not enough.

A reliable complaint organises the application, receipt, requested decision, further information requests, responses and current file status. It separates the delay issue from the later substantive decision on grant, renewal, restriction or another driving licence measure.

Filing remains with the respondent authority until forwarding

Under section 12 VwGVG, written submissions must be filed with the respondent authority until the complaint is forwarded to the administrative court. Do not automatically use a court address from another proceeding. Review the authority, file number, permitted transmission route and actual receipt.

Keep the complete final version together with proof of receipt. A status enquiry does not replace the failure to decide complaint. Conversely, a complaint should not be labelled merely as an informal reminder if it is intended to initiate court proceedings.

Document check

Is the procedural history documented for a delay review?

The check organises the application, receipt date, further requests and procedural history for legal review of authority delay.

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01 Question 1

Are the complete application and proof of receipt by the competent office available?

All paths at a glance

Overview of all answers.

01

The application or proof of receipt is not fully documented.

Keep the precise application, every enclosure and proof showing when it was received by which office. Without that basis, the start of a decision period cannot be reviewed reliably.

Organise the authority file and submissions →
02

The applicable decision period remains unclear.

First determine whether the general VwGVG period or a shorter or longer special period applies. Do not infer an expiry date from the date of sending.

Classify the procedural route →
03

The procedural history is not yet fully documented.

Add requests for documents, responses, assessment instructions, appointment letters and proof of receipt to one chronology. Only then can the reason for the delay be reviewed.

Classify assessments and authority instructions →
04

The application, period and procedural history are documented.

Now review expiry, any special rule and predominant fault of the authority together. The complaint must substantiate the authority and expiry of the period.

Review the complaint route →

The authority may still issue the decision

In proceedings over failure to decide, section 16(1) VwGVG permits the authority to issue the decision within a period of up to three months. If it issues the decision, the delay proceedings must be discontinued. If it does not, it must forward the complaint and file to the administrative court.

The complaint does not guarantee a favourable driving licence decision. It challenges the absence of a decision. Whether the underlying application succeeds remains a separate question. Continue to record new letters and procedural steps after filing.

The complaint does not automatically permit driving

A remedy against authority delay does not grant, extend or reactivate a driving licence. An expired licence, existing restriction or enforceable withdrawal decision is not automatically removed by the complaint.

Review the current entitlement to drive separately from the delay proceedings. The topic on appealing a driving licence decision explains the challenge to a decision that has already been issued. For medical procedural steps, official doctor and assessment helps classify authority instructions, reports and correspondence.

FAQ

Frequently asked questions about failure to decide complaints

Can I always file a complaint after six months? +
No. Six months is only the starting point under section 8(1) VwGVG if no shorter or longer period applies. The application seeking a decision, its receipt and predominant authority fault must also be reviewed.
Is the complaint filed directly with the administrative court? +
Until forwarding to the administrative court, written submissions must be filed with the respondent authority under section 12 VwGVG. The authority, file number and transmission route require review in the specific proceeding.
May I drive again because I filed the complaint? +
No. The complaint concerns an outstanding decision. It does not grant or extend a driving licence and does not remove an existing withdrawal or restriction.
Topics
Driving licence lawFailure to decideDuty to decideVwGVGAVG

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